24/7 Emergency Service

Frequently Asked Questions


Why should I purchase a new heating or air conditioning system from Service Right Now?
At SERVICE RIGHT NOW we realize that purchasing a heating or air conditioning system is no small matter. However, if your existing system is old, in need of repair or simply inefficient, purchasing a new unit, one which can be as much as 40% more efficient than a system purchased just 10 years ago, can turn into a long term benefit. Rather than continuing to pay for ongoing maintenance and costly monthly bills, invest in a new system today that will save you money for years to come.
How can I find the system that’s right for me?
There are many heating and air conditioning systems to choose from today. By contacting us you have access to a vast degree of heating and air conditioning knowledge and experience to help you decide on the system that best fits your specific needs. As an experienced long term HVAC dealer we are always utilizing the latest technologies, considering all the factors and, most importantly, your input while assisting you in choosing the best system for your home. Replacing a unit that is greater than 10 to 15 years old may reduce natural gas and electricity costs from as much as 30% to 50%. By contacting SERVICE RIGHT NOW we can help you to define your initial cost, maintenance options and operating cost. Once you have chosen a system it is important to remember that proper installation is a major factor in maximizing its operating efficiency and your complete comfort level.
How long will my system last?
Maintenance and service play a key role in the lifecycle of a heating or air conditioning system. If all recommended maintenance and service actions are taken, it is believed that an air conditioner should last 12-15 years and a gas furnace should last from 20 to 25 years.
What is AFUE?

AFUE is the abbreviation for Annual Fuel Utilization Efficiency ratio. AFUE is used to rate furnace efficiencies by dividing the ratio of heat output by heat input. This measurement describes how well fuel, gas or oil is consumed to produce heat by a furnace. As the AFUE rate increases, the efficiency of your furnace also increases, lowering your fuel costs. What is a variable speed furnace? The term “variable speed” refers to the furnace’s indoor blower motor, which moves at different speeds to precisely control the flow of heated and cooled air throughout your home. Better airflow control has several benefits:

  • Electrical efficiency:Variable speed motors can actually save you money on your energy bills, as they consume less electricity than standard motors.
  • Cooling efficiency: Variable speed technology also means you will gain heating efficiency or AFUE.
  • Zoning: Variable speed motors are excellent for zoning, which allows you to customize your comfort in different areas of your home and control your energy bills.
  • Air quality: A variable speed motor can also help clean the air in your home. When the fan is in constant operation (indicated by the “Fan” setting on your thermostat), the motor will continue to slowly circulate air, allowing filters to capture more contaminants.
  • Humidity control: A variable speed motor combined with a proper Home Comfort Control allows you to control the amount of humidity in your home for improved indoor air quality and comfort. The “modulating” gas furnace is the “most efficient and quietest furnace you can buy.” 
Whose claim do I believe?
The next time you see a manufacturer’s furnace claiming to be the “quietest,” you’ll likely also see the claim fails to reference what unit was tested, how it was tested, or by what standard it was tested. All sound claims include a disclosure explaining what product was tested, as well as the testing standard used.
Why is it important to have regular maintenance on my home comfort system?
You wouldn’t buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises, would you? In the same way that an automobile requires periodic maintenance for optimal performance, a home comfort system should be regularly inspected by a qualified technician as well.
Why should I buy a modulating furnace?

There are three main reasons for choosing high efficient “modulating” variable furnace:

  • With a dealer you know you can trust:
    The modulating furnace is known throughout the world for bring quality home comfort. So when you choose, you can take comfort in knowing you’re getting the very finest in heating, cooling and indoor air quality.
  • An innovative, high-quality product for every need: As an industry leader, we can do what no one else can—deliver the complete range of products needed to assure your total comfort. From innovative furnaces and air conditioners to integrated home comfort systems, Service Right Now offers a comfort solution for every need.
  • An unrivaled reputation for excellence: Our commitment to quality goes beyond our products and is also reflected in our reputation for quality service. You can trust Service Right Now to design the right system for your home, install it properly and keep it running perfectly for many years to come.
What is carbon monoxide?
Carbon monoxide (CO) is a colorless, odorless, tasteless gas that is produced by the incomplete combustion of fuels such as wood, natural gas, gasoline, diesel, kerosene, coal and charcoal. It is caused by lack of oxygen or a disruption in the burning process. Household appliances such as your furnace, water heater, stove, space heaters, charcoal grill and gas dryer can be sources of carbon monoxide, especially if they are not in good working condition or have been installed improperly. Vehicle exhaust fumes from attached garages, as well as improperly operating fireplaces, also can become carbon monoxide hazards, particularly if your home is well-sealed for energy efficiency.
Should I be concerned about carbon monoxide in my home?
Carbon monoxide can be an invisible threat to your family’s health and safety. Though more commonly associated with fires and automobile emissions, carbon monoxide poisoning can accumulate in any home unless certain precautions are taken. Home heating systems represent only 5% of potential carbon monoxide sources. Though the amount of carbon monoxide produced is not substantial, it is important to schedule annual maintenance visits by a qualified technician to make sure all combustion appliances are operating properly and all chimneys and vents are free from obstruction. For more information on carbon monoxide detection, contact SERVICE RIGHT NOW today.
What are some of the symptoms of carbon monoxide poisoning?
Unfortunately, the symptoms are easily overlooked because they are often flu-like. With mild exposure, most people experience headaches, fatigue and nausea. Medium exposure can cause a severe throbbing headache, drowsiness, disorientation, confusion and an accelerated heart rate. Extreme exposure can lead to unconsciousness, convulsions, cardio-respiratory failure, coma and possibly death.
What can be done about detecting carbon monoxide in the home?
The best method of detection is to use a carbon monoxide detector in your home. A carbon monoxide detector is a device very similar to a smoke alarm. It monitors the air for carbon monoxide and sounds an alarm if a specific level is detected. Ideally, you should have one detector adjacent to every living area in your home. Carbon monoxide detectors are most effective when used in combination with preventive maintenance. For more information on how to schedule regular maintenance for your furnace or about purchasing a carbon monoxide detector, contact SERVICE RIGHT NOW today.

Air Conditioning

How does an air conditioner work?
An air conditioner seems as if it cools your home’s air, but it actually makes your home less warm by removing heat from the indoor air and transferring that heat to the outdoor air. Heat is extracted from the home by passing indoor air across a refrigerant coil in the indoor unit. Refrigerant lines then carry the heat to the outdoor unit, where it is released into the outside air. The cooling cycle continues until the indoor temperature reaches the thermostat setting.
What is Freon R-22?
R-22 is the common name for hydro-chlorofluorocarbon (HCFC). R-22 has been used as a refrigerant by HVAC manufacturers for over 40 years, but studies in the past decade have shown that HCFCs contain chlorine, an ozone-depleting agent. For this reason, the CANADIAN Clean Air Act set a target date for January 1, 2010, on which HVAC manufacturers had to cease the production of products that use R-22. What is R-410A? R-410A is the common name for an emerging hydro-fluorocarbon (HFC) that is being used as a refrigerant in the HVAC industry. R-410A is more environmentally friendly than R-22 and is being seen as the most likely replacement for R-22 by HVAC manufacturers. At the beginning of 2010, the use of alternate refrigerant was required in HVAC manufacturing.
Why is my system freezing up?

There are several factors that can cause system freezing. One thing you can do to prevent or correct this problem is to make sure the filter is clean or replaced. You can check to see if airflow is restricted.

  • Dirty filter: After replacing or cleaning the filter, you can speed up the thawing process by turning the system off and turning on the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact Service Right Now to correct the problem at a reasonable and fair price.
  • Low refrigerant:
    In some cases, freezing is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, open valves or loose fittings are all factors that can cause leaks. When determining whether to have the system repaired or replaced, the age of the system and the nature and location of the leak are important considerations.
  • Dirty evaporator coil: Over time, the evaporator coil will become dirty. When this happens, you will begin to lose airflow, slowly enough that you probably would not realize it until it freezes up or cooling performance is compromised. At this point, you will need to contact your local dealer to correct the problem.
  • Defective blower motor or relay: A blower motor not running at the proper speed or not running at all is another factor that can cause freezing. Motor operation may be intermittent, starting at full speed and slowing down after it heats up. Or, a relay could cause it to start one time and not the next. In either case, you will need to contact your local dealer to correct the problem.
Where is my air filter located?
Your air filter is located in either the blower compartment of your furnace, in an attached filter case, or in a wall-mounted return air grille. If you cannot locate the air filter, call your local dealer for assistance.
When should I change my air filter?
Every month, you should inspect or clean your air filter, or replace it if necessary, to keep your equipment running at peak efficiency. In some cases depending on the filter system you have may only require replacement quarterly, every 6 months, or in some cases only once a year.
What’s so special about Service Right Now?
At SRN, we realize that choosing the right dealer for your heating, cooling and indoor air quality needs is every bit as important as choosing a particular type of equipment. Service Right Now committed to professionalism, stability and to providing excellent service.